Support

Getting help

Contact support@yuksel-contracting.com. Please include your employee number, the inspection reference if the problem concerns a specific record, and the app version shown at the bottom of the More tab. Those three things are usually the difference between a fix today and a week of questions.

Common problems

I cannot sign in. Accounts are created by an administrator — there is no self-registration. If you have never signed in, ask your supervisor to confirm your account exists. After several wrong passwords, sign-in is locked briefly; wait a minute and try again.

It says my password must be changed. New accounts are issued with a temporary password and must set a real one before anything else works. Follow the prompt.

It says my device is waiting for approval. Company records are only reachable from approved devices. An administrator has to approve this one. If you replaced your phone, ask them to revoke the old device — there is a limit on how many you may have.

My inspection has not been sent. Work recorded with no signal is held on your device and sent when the connection returns. Open the app in an area with coverage and leave it in the foreground. Do not reinstall the app while work is unsent — reinstalling erases it.

A photograph will not attach. Check that the app has camera and photo permissions in your device settings. Very large images may fail on a weak connection; try again with a better signal.

I need to correct a submitted inspection. Submitted records cannot be edited freely, because they are an audit trail. Ask the reviewing engineer to reject it back to you, then correct and resubmit.

Deleting your account

You can delete your account from the More tab in the app. Read what is deleted and what is kept first.